v0.11.0 — Expanded Configuration Types

Released: 2026-03-10

This release adds five new Zendesk configuration types — Custom Objects, Routing Rules, Dynamic Content, Webhooks, and Targets — bringing total coverage from 12 to 17 types. Health checks, dependency mapping, and What-If simulation have all been expanded to cover the new types.

What's New

Five New Configuration Types

Configly now syncs, diffs, tracks dependencies for, and supports What-If simulation on five additional Zendesk configuration types:

All five types are enabled by default for new and existing connections. You can disable any of them in Instance Settings.

Dashboard Updates

The connection dashboard now displays 17 configuration type cards (previously 12). Each new type has its own card with total and active counts, and clicking a card opens a filterable list of items.

Expanded Health Checks

10 new automated health checks have been added for the new configuration types, bringing the total from 32 to 42 checks. New checks cover:

• Custom Objects — Schema completeness, naming conventions, and unused object detection
• Routing Rules — Routing coverage gaps and configuration validation
• Dynamic Content — Missing locale variants and placeholder hygiene
• Webhooks — Endpoint security, authentication configuration, and active status
• Targets — Deprecated target detection and configuration validation

New checks are distributed across existing categories (Data Hygiene, Routing, Notifications, and Security).

Expanded Dependency Mapping

Dependency extraction now covers the new types:

• Routing Rules — Routing conditions and attribute references are extracted
• Webhooks and Targets — References from triggers and automations to webhook and target actions are tracked
• Dynamic Content — Placeholder references in triggers, macros, and automations are detected

Use Dependency Mapping to see how the new types connect to your existing configuration.

Expanded What-If Simulation

All five new types support virtual editing in What-If Mode:

Instance Settings Updates

The Instance Settings page now shows all 17 types grouped into 7 categories (previously 5 categories with 12 types). Two new categories have been added:

• Custom Objects — Custom Objects
• Integrations & Routing — Routing Rules, Dynamic Content, Webhooks, Targets

All new types are enabled by default.

Bug Fixes

• Fixed Custom Objects list navigating to an undefined URL when clicking an item
• Fixed sidebar navigation counts not updating after sync
• Fixed dependency filter mismatch when filtering by new types
• Fixed orphan detection crash in certain edge cases
• Fixed edit form dropdown styling and value resolution for new types
• Fixed condition builders for Views, SLA Policies, and Macros

See Also

• Dashboard
• Instance Settings
• Health Check
• Dependency Mapping
• What-If Simulation
• Configuration Sync