Configly Support

What is white-label branding? White-label branding lets you customise Configly health check PDF reports with your own company branding. This is ideal for agencies and consultancies who deliver conf...

What can be exported? Configly lets you export data for offline review, sharing, or archival: Export Type Format Available On Health check report PDF All paid plans Configuration export via ...

Managing multiple Zendesk instances Configly supports connecting and managing multiple Zendesk instances from a single account. The Connections page shows all your connected instances with their sy...

What are configuration templates? Configuration templates will let you save a set of Zendesk configuration objects as a reusable blueprint and apply that blueprint to other Zendesk instances, creat...

What is cross-instance comparison? Cross-instance comparison will let you compare the configuration of two different Zendesk instances side by side. While the standard diff compares snapshots withi...

How to reach us Email us at help@configly.app for any questions, issues, or feedback. What to include in your request To help us resolve your issue quickly, please include: Your account email add...

Accessing settings Click your name in the top navigation bar and select Settings to open your account settings page. Security The settings page includes a security section for managing your passwor...

Account registration Configly registration is available at go.configly.app/register. You can register with your email address or sign up using Google or Microsoft. If registration is closed Registr...

What is Maintenance Mode? Occasionally, Configly may enter Maintenance Mode during planned updates or infrastructure work. When this happens, you will see a maintenance notice instead of the usual ...

AI features in Configly Configly uses AI to enhance two core features: Impact Analysis in What-If Mode — when you make virtual edits, AI analyses the potential consequences across your configurat...