Configly Support

Apply Changes Apply Changes lets you push your tested What-If simulation changes directly to your live Zendesk instance. Instead of manually recreating changes in Zendesk, you can review, confirm, ...

PDF Reports Generate a downloadable PDF report from any completed health check. Click Download Report on the health check dashboard. Report Tiers PDF reports come in three tiers with progressively ...

Health Check Health Check runs 42 automated checks across your Zendesk configuration and produces a scored report with actionable findings. Run a check on demand or schedule daily checks with email...

Broken Reference Detection Broken Reference Detection identifies configuration items that reference objects which no longer exist in your Zendesk instance. These "broken references" are one of the ...

Dependency Mapping helps you understand how your Zendesk configuration objects are connected. It answers questions like: Which triggers use this custom field? What will break if I delete this grou...

The Diff Engine lets you compare two snapshots to see exactly what changed in your Zendesk configuration. This is essential for: Understanding what changed between deployments Auditing configurati...

Error Messages with Guidance Configly provides actionable error messages that include: What went wrong — clear description of the error What to do — specific steps to resolve the issue Retry butto...

Password Issues "Reset email not received" Problem: You requested a password reset but haven't received the email. Solution: Check your spam/junk folder -- the email comes from help@configly.app W...

Sync Errors "Sync failed" Problem: Configuration sync didn't complete. Causes: OAuth token expired Zendesk rate limiting Network timeout Zendesk API error Solution: Click "Refresh Token" on your...

Connection Issues "Subdomain not found" Problem: Configly can't find your Zendesk instance. Solution: Check your subdomain is correct (e.g., acme from acme.zendesk.com) Don't include .zendesk.com ...