Configly Support

v1.2.2 -- Zendesk Read-Only Mode This release introduces Zendesk Read-Only Mode, so you can install Configly without granting write access to your Zendesk instance. It also ships a batch of securi...

Zendesk Read-Only Mode Zendesk Read-Only Mode is a connection setting that restricts Configly to read-only access to your Zendesk instance. Configly can still analyse your configuration, diff snap...

v1.2.1 -- API Usage Dashboard (16 April 2026) This release is an internal tooling update. There are no customer-facing changes. Behind the scenes we added operational visibility into the public API...

v1.2.0 -- Public API v1 (16 April 2026) This release ships the public Configly REST API, outbound webhooks, and a full set of developer documentation. You can now automate your Configly workflows a...

v1.1.0 -- Zendesk Marketplace readiness (8 April 2026) This release makes Configly available in the Zendesk Marketplace with a free nav bar app, cross-subdomain authentication, and a personalised u...

Warning Webhook verification must use the raw request body, not the parsed JSON. Some frameworks re-serialise JSON in a way that changes byte-for-byte output, which breaks signature comparison. ...

Overview By using the Configly API, you agree to these Terms of Use. These terms apply in addition to Configly's main Terms of Service and Privacy Policy. Acceptable use You may not use the Config...

Overview The Configly API gives you programmatic access to your Zendesk configuration data. You can list connections, browse synced config items, run health checks, simulate changes with What-If an...

Note All error responses follow the same envelope shape. Your code should read the code field to branch on specific error types rather than parsing the human-readable message. Error envelope Eve...

Overview The Configly API enforces per-key rate limits using a sliding window. Every API key has an hourly request budget based on your subscription tier. The API also applies IP-level brute-force ...