Sync errors and rate limits

Sync Errors

"Sync failed"

Problem: Configuration sync didn't complete.

Causes:

• OAuth token expired
• Zendesk rate limiting
• Network timeout
• Zendesk API error

Solution:

1. Click "Refresh Token" on your connection
2. Wait 60 seconds and try again (rate limit cooldown)
3. Check Zendesk status at status.zendesk.com
4. Contact support if issue persists

"Some object types failed to sync"

Problem: Partial sync success.

Explanation: Configly syncs each object type independently. If one fails (e.g., rate limiting on triggers), others will still complete.

Solution:

1. Check which types failed in the sync results
2. Wait 60 seconds for rate limits to reset
3. Run sync again — only failed types will need to retry
4. If specific type consistently fails, report to support

"Rate limit exceeded"

Problem: Zendesk API rate limit reached.

Explanation: Zendesk limits API requests based on your plan:

• Team: 200 requests/minute
• Professional: 400 requests/minute
• Enterprise: 700 requests/minute

Solution:

1. Wait 60 seconds for the limit to reset
2. Sync less frequently if you're hitting limits regularly
3. Upgrade your Zendesk plan for higher limits