Configly Support

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  • v1.4.2 -- Trials carry the Multi-Instance feature set

    v1.4.2 -- Trials carry the Multi-Instance feature set A trial now runs on the full Multi-Instance feature set across two connected Zendesk instances. What happens at the end of the trial has not c...

  • Account dormancy and inactive accounts

    Configly retires accounts that nobody signs in to. The clock starts at the last human sign-in and runs in three stages: a note at three months, dormancy at six, deletion at twelve. Note This ...

  • The Configly free plan

    Configly has a free plan that does not expire and does not need a card. The line it draws is simple: reading and analysing your Zendesk configuration is free, and writing back to Zendesk is paid. ...

  • Configly workspaces: members and roles

    Your Configly account is a workspace, and everyone you invite works inside it. The workspace holds your Zendesk connections, snapshots, health checks and billing, so someone you invite sees the sam...

  • Connect Configly to Zapier

    Overview The Configly integration for Zapier lets you connect Configly to thousands of other apps without writing any code. Use it to wire your health checks, syncs, and configuration changes into...

  • Verifying webhook signatures

    Warning Webhook verification must use the raw request body, not the parsed JSON. Some frameworks re-serialise JSON in a way that changes byte-for-byte output, which breaks signature comparison. ...

  • Configly API Terms of Use

    Overview By using the Configly API, you agree to these Terms of Use. These terms apply in addition to Configly's main Terms of Service and Privacy Policy. Acceptable use You may not use the Config...

  • Getting started with the Configly API

    Overview The Configly API gives you programmatic access to your Zendesk configuration data. You can list connections, browse synced config items, run health checks, simulate changes with What-If an...

  • Connections

    Overview Every API key is scoped to a single Zendesk connection. These endpoints return metadata about the connection your key has access to, including sync status and per-type config counts. List...

  • Using the Configly Zendesk Marketplace app

    What the app does The Configly Zendesk Marketplace app is a free nav bar app that scans your Zendesk instance for configuration issues and displays the results directly inside the admin experience....