Configly Support

The Diff Engine lets you compare two snapshots to see exactly what changed in your Zendesk configuration. This is essential for: Understanding what changed between deployments Auditing configurati...

Error Messages with Guidance Configly provides actionable error messages that include: What went wrong — clear description of the error What to do — specific steps to resolve the issue Retry butto...

Password Issues "Reset email not received" Problem: You requested a password reset but haven't received the email. Solution: Check your spam/junk folder -- the email comes from help@configly.app W...

Sync Errors "Sync failed" Problem: Configuration sync didn't complete. Causes: OAuth token expired Zendesk rate limiting Network timeout Zendesk API error Solution: Click "Refresh Token" on your...

Connection Issues "Subdomain not found" Problem: Configly can't find your Zendesk instance. Solution: Check your subdomain is correct (e.g., acme from acme.zendesk.com) Don't include .zendesk.com ...

Billing & Plans How much does Configly cost? Configly is live with three plans: Solo, Multi-Instance, and Agencyhelp@configly.app for pricing information. Is there a free trial? Configly is live wi...

Technical What browsers are supported? Configly works best on: Chrome (latest) Firefox (latest) Safari (latest) Edge (latest) Is there a mobile app? Not currently. Configly is web-based and works...

Using Configly How often should I sync? It depends on your needs: After every Zendesk change — for immediate visibility Daily — for active environments Weekly — for stable environments Before ...

Security & PrivacyWhat data does Configly access?Configly reads 41 configuration types from the Zendesk API, covering business rules, ticket settings, routing, apps, and help centre content. Config...

Plans Configly offers three paid plans and a free trial: Trial Solo Admin Multi-Instance Agency Price Free Monthly or annual Monthly or annual Monthly or annual Duration 14 days Ongoing O...