Configly Support

Overview Download a formatted PDF version of a health check report. The PDF provides a printable summary suitable for sharing with stakeholders or archiving outside Configly. Request curl "https...

Overview Virtual changes are a staging area for proposed configuration modifications. You can create, update, and delete virtual changes through the API before pushing them to your Zendesk instanc...

v1.0.0 -- General Availability (28 March 2026) Configly is now generally available. This release adds admin controls, an AI usage dashboard, and maintenance mode, along with cleaner error messages ...

Overview Impact analysis evaluates proposed configuration changes against a snapshot to identify affected objects, broken references, and potential risks. The analysis is deterministic and depende...

v0.13.1 -- Password Management (14 March 2026) Change and reset passwords, with full support for OAuth users. Change password -- update your password from the Settings page. A new Security card sh...

Overview The AI analysis endpoints provide Claude-powered change impact analysis. When you have virtual changes staged against a connection, the AI engine analyses them against the full configurat...

v0.12.0 -- Apply Changes (11 March 2026) Push your What-If simulation changes directly to Zendesk. Apply to Zendesk -- push tested changes from What-If mode to your live Zendesk instance Change re...

Important Apply endpoints push real changes to your live Zendesk instance. Always preview first and review the impact analysis before confirming. Overview The apply endpoints let you push v...

v0.11.0 — Expanded Configuration Types Released: 2026-03-10 This release adds five new Zendesk configuration types — Custom Objects, Routing Rules, Dynamic Content, Webhooks, and Targets — bringing...

Overview The GitHub endpoints let you manage the GitHub Sync integration via the API. GitHub must be connected through the Configly UI first, as the API cannot initiate the OAuth authorisation flo...