Configly Support

Billing & Plans How much does Configly cost? Configly is live with three plans: Solo, Multi-Instance, and Agencyhelp@configly.app for pricing information. Is there a free trial? Configly is live wi...

Technical What browsers are supported? Configly works best on: Chrome (latest) Firefox (latest) Safari (latest) Edge (latest) Is there a mobile app? Not currently. Configly is web-based and works...

Using Configly How often should I sync? It depends on your needs: After every Zendesk change — for immediate visibility Daily — for active environments Weekly — for stable environments Before ...

Security & Privacy What data does Configly access? Configly reads 41 configuration types from the Zendesk API, covering business rules, ticket settings, routing, apps, and help centre content. Conf...

Plans Configly offers three paid plans and a free trial: Trial Solo Admin Multi-Instance Agency Price Free Monthly or annual Monthly or annual Monthly or annual Duration 14 days Ongoing O...

Sync Progress When you run a full sync, Configly shows a real-time progress indicator on the dashboard. It replaces the simple "Syncing..." spinner with detailed per-type status so you always know ...

Instance Settings Instance Settings lets you choose which Zendesk configuration types Configly syncs for each connection. Disabling a type stops future syncs for that type but preserves any existin...

Configuration sync is how Configly pulls your Zendesk configuration and saves it as a snapshot. This creates a historical record you can compare, search, and analyse. What Gets Synced Configly sync...

Global Search The command palette lets you search across all your Zendesk configuration objects from anywhere in Configly. Opening Search Press ++cmd+k++ (Mac) / ++ctrl+k++ (Windows/Linux) from an...

The Dashboard is your central hub for managing and monitoring your Zendesk configuration. It provides at-a-glance visibility into your connection status, configuration inventory, and recent sync ac...