Support Addresses

What Are Support Addresses?

Support addresses are the email addresses that your Zendesk instance receives tickets from. They include both Zendesk-provided addresses (e.g., support@yourcompany.zendesk.com) and forwarded external addresses (e.g., help@yourcompany.com).

What Configly Captures

For each support address, Configly stores:

Email address
Name -- the display name for the address
Default status -- whether it's the default support address
Brand association -- which brand the address is linked to
Forwarding status -- whether email forwarding is correctly configured
Created and updated timestamps

Feature Support

Feature	Supported
Sync	:white_check_mark:
Diff / History	:white_check_mark:
Dependencies	:white_check_mark:
What-If	:white_check_mark:

Tips for Admins

The health check validates support address configuration and flags potential issues
Review brand associations to ensure each address routes to the correct brand
Use snapshot comparison to track when support addresses are added or changed

Related Objects

Brands -- each support address is associated with a brand
Triggers -- rules that may route based on the receiving address

Related to