Ticket Settings

What Are Ticket Settings?

Ticket Settings are the instance-level configuration options that control how tickets behave across your Zendesk account. These include settings like whether agents can modify ticket requesters, CCs behaviour, ticket sharing, and other account-wide ticket defaults.

What Configly Captures

Configly syncs your ticket settings as a single structured object. This is displayed in a settings viewer (not a list view) showing key-value pairs grouped by section.

Read-only

Ticket Settings are read-only in Configly. They are synced for visibility and snapshot comparison only. What-If editing is not available for this type.

Feature Support

Feature	Supported
Sync	:white_check_mark:
Diff / History	:white_check_mark:
Dependencies	--
What-If	--

Why Ticket Settings Matter

Tracking ticket settings in snapshots lets you:

Detect changes -- see when someone changed a global setting that affects all tickets
Compare environments -- diff ticket settings between production and sandbox instances
Audit compliance -- verify that security-related settings haven't been relaxed

Related Objects

Account Settings -- the broader account-level settings
Ticket Fields -- custom fields on tickets
Ticket Forms -- form configurations for tickets

Related to