How to reach us
Email us at help@configly.app for any questions, issues, or feedback.
Tip
If you are signed in to Configly, you can also use the chat widget on our help centre at help.configly.app for quick questions.
What to include in your request
To help us resolve your issue quickly, please include:
- Your account email address
- What you were trying to do — the feature or action you were using
- What happened — the error message, unexpected behaviour, or result
- Steps to reproduce — what you did before the issue occurred
- Screenshots — if applicable, include screenshots of the error or unexpected behaviour
Response times
We aim to respond to all support requests within one business day. Paid plans include priority support.
Self-service resources
- Troubleshooting & FAQ — solutions to common issues
- Help centre — full documentation
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