Password and login issues

Password Issues

"Reset email not received"

Problem: You requested a password reset but haven't received the email.

Solution:

1. Check your spam/junk folder -- the email comes from help@configly.app
2. Wait a few minutes -- email delivery can take up to 5 minutes
3. Make sure you entered the correct email address
4. Try requesting a new reset link

"Reset link expired"

Problem: You clicked a password reset link but it says "Invalid or expired link".

Solution:

1. Reset links expire after 1 hour -- request a new one from the forgot password page
2. Each link can only be used once -- if you already used it, request a new one
3. If you requested multiple reset links, only the most recent one will work after a successful reset

"Current password is incorrect"

Problem: You're trying to change your password in Settings but get an error.

Solution:

1. Make sure you're entering your current password, not the new one
2. If you can't remember your current password, use the "Forgot your password?" link on the login page instead

Browser Issues

"Page won't load" or "Blank screen"

Solution:

1. Clear browser cache and cookies
2. Try incognito/private browsing mode
3. Disable browser extensions temporarily
4. Try a different browser
5. Check browser console for errors (F12)

"Session expired"

Problem: Logged out unexpectedly.

Solution:

• Log back in at go.configly.app
• Sessions expire after a period of inactivity
• You can sign in with email/password, Google, or Microsoft