Global Search

The command palette lets you search across all your Zendesk configuration objects from anywhere in Configly.

Opening Search

Press ++cmd+k++ (Mac) / ++ctrl+k++ (Windows/Linux) from any page
Or click the Search button on the dashboard

Keyboard shortcut

++cmd+k++ / ++ctrl+k++ opens the command palette from anywhere in the app.

How It Works

Open the command palette
Start typing — results appear as you type (with a short debounce)
Results are grouped by configuration type (triggers, macros, views, etc.)
Click a result to navigate directly to that item's detail page

What Gets Searched

Global search indexes all 41 configuration types that Configly syncs. When you search, results are returned across every type in your current connection.

Group	Configuration Types	Count
Objects & Rules	Triggers, Automations, Macros, Views, SLA Policies, Trigger Categories, Ticket Fields, Ticket Forms, Custom Statuses, Tags, Ticket Settings, Routing Attributes, Routing Attribute Values, Queues, Custom Objects, Custom Object Fields, Support Addresses, Dynamic Content	18
People	Groups, User Fields, Organisation Fields, Custom Roles	4
Channels	Webhooks, Targets, Sharing Agreements	3
Account	Brands, Schedules, Locales, Account Settings, OAuth Clients, Workspaces	6
Apps & Integrations	App Installations, Apps Owned, OAuth Global Clients, Resource Collections	4
Guide	Articles, Sections, Categories, Themes, User Segments, Permission Groups	6

Search matches on object names, descriptions, field values, conditions, actions, and tags. Results are ranked by relevance and grouped by type.

Search Tips

Search is case-insensitive
Partial matches work — type "esc" to find "Escalation" triggers
Results show a preview snippet for context
Each result displays an icon indicating its configuration type

Recent Searches

The command palette remembers your 5 most recent searches per connection. These appear when you open the palette before typing anything.

Limitations

Search only works on synced data — run a sync first to ensure results are current
Search is scoped to the current connection

Next Steps

Dashboard overview — Browse configuration by type
Compare snapshots — Find what changed over time

Related to

Using global search