Configly Support

Overview Config items are the individual Zendesk objects (triggers, macros, views, ticket fields, and so on) that Configly syncs from your connected instance. Each item is stored as a point-in-tim...

v1.2.1 -- API Usage Dashboard (16 April 2026) This release is an internal tooling update. There are no customer-facing changes. Behind the scenes we added operational visibility into the public API...

Overview The search endpoint performs a cross-type text search across all config items in a connection. It returns a flat list of matching items from any config type, making it useful for finding ...

Troubleshooting "Subdomain not found" Your Zendesk subdomain is incorrect. Check the URL you use to access Zendesk (e.g., yourcompany.zendesk.com → use yourcompany). "Authorization failed" You canc...

v1.2.0 -- Public API v1 (16 April 2026) This release ships the public Configly REST API, outbound webhooks, and a full set of developer documentation. You can now automate your Configly workflows a...

Overview Configly analyses the relationships between your Zendesk config objects and exposes them through the dependency graph endpoints. A forward dependency describes what a given object uses (f...

v1.1.0 -- Zendesk Marketplace readiness (8 April 2026) This release makes Configly available in the Zendesk Marketplace with a free nav bar app, cross-subdomain authentication, and a personalised u...

Overview The ID resolver turns Zendesk numeric IDs into human-readable display names. This is useful when working with dependency graph results or raw config data that contains numeric references ...

Overview Every time Configly syncs your Zendesk instance, it creates a snapshot: a point-in-time record of all config objects. Each snapshot is identified by a version string, which is the primary...

v1.0.0 -- General Availability (28 March 2026) Configly is now generally available. This release adds admin controls, an AI usage dashboard, and maintenance mode, along with cleaner error messages ...