Account dormancy and inactive accounts – Configly Help Centre

Configly retires accounts that nobody signs in to. The clock starts at the last human sign-in and runs in three stages: a note at three months, dormancy at six, deletion at twelve.

Note

This applies to Free and Trial accounts only. Paid subscriptions are not affected by inactivity, however long they sit unused.

What counts as activity

A person signing in. That is the whole definition.

API calls, scheduled jobs, webhooks and anything else running on your behalf do not reset the clock. An integration polling Configly every hour will not keep an account alive if no one ever logs in, which is deliberate: the timetable is there to clear out accounts nobody uses, and automated traffic is not a person.

In a workspace with several members, the clock reads from whoever signed in most recently. One active person keeps the whole workspace active.

The timetable

Configly counts a month as thirty days, so the three stages land at 90, 180 and 360 days since the last sign-in.

Since last sign-in	What happens
3 months	Configly records a note against the account. Nothing changes about how it works.
6 months	The account becomes dormant. It stays readable, but syncs, applies and other changes are blocked.
12 months	The account and its data are deleted.

Warning

Configly does not currently email you at any of these three points, including before deletion. Signing in is the only thing that keeps an account active. If a Free account holds history you want to keep, either sign in from time to time or move it to a paid plan, which is exempt.

What a dormant account can still do

At six months the account goes read-only. You can sign in, look at existing snapshots, diffs and health check results, search your synced configuration, open What-If simulations you created earlier, and export what you need.

What stops working is anything that writes: running a new sync, connecting or editing an instance, running a new health check, creating or editing a What-If simulation, and applying changes to Zendesk. A banner explains why.

Nothing is deleted at this stage. Dormancy is a pause, not a clear-out.

Waking a dormant account

Sign in. Configly checks for fresh activity once a day, so full access returns within a day of that sign-in rather than the moment you land on the dashboard.

You do not need to contact support or upgrade to come back from dormancy, and nothing about your data changes on the way through.

Deletion at twelve months

An account still untouched twelve months after its last sign-in is deleted along with its snapshots, health check history and connection records. This is the same deletion used when an account is closed, and it cannot be undone.

Signing in at any point before then clears the clock completely, including from a dormant state. There is no partial credit and no separate reprieve to request: the last sign-in is the only date that counts.

Staying exempt

Any paid plan is outside the timetable. Upgrading a Free account, at any stage including while dormant, takes it off the clock. See configly.app/pricing for what each plan includes.