The Configly free plan

Configly has a free plan that does not expire and does not need a card. The line it draws is simple: reading and analysing your Zendesk configuration is free, and writing back to Zendesk is paid.

That makes Free useful on its own if you want a record of your configuration, a diff of what changed, and a dependency map before you touch anything. It stops at the point where Configly would modify your Zendesk.

What you get on Free

One connected Zendesk instance, synced whenever you ask for it, with snapshots kept as you go.

• Snapshots of your Zendesk configuration, on demand
• Visual diff between any two snapshots you can see
• Dependency mapping and broken reference detection
• What-If simulation, so you can model a change and see what it touches
• One health check per calendar month, showing your top five findings. The allowance resets on the first of each month rather than thirty days after your last check, so a check run on 31 January and another on 1 February are both allowed.
• Global search across your synced configuration
• Public API access, subject to rate limits
• As many workspace members as you want

What needs a paid plan

• Applying changes to Zendesk. What-If will model the change on Free, but pushing it is a paid action.
• AI verification of a What-If change. The simulation itself is free and structural; the AI review of it is not.
• GitHub Sync
• Comparing snapshots across two different Zendesk instances
• Scheduled health checks, full findings lists, and remediation detail
• White-label report branding
• More than one connected Zendesk instance

When you try one of these, Configly tells you which plans include it rather than failing quietly.

Snapshot history on Free

Free keeps the ten most recent snapshot versions per connection visible. Older versions are hidden rather than deleted.

This matters if you upgrade later: the hidden versions come back. Nothing you snapshotted on the free plan is thrown away, so a year on Free still leaves you with the history when you start paying.

Coming from a trial

A trial that reaches its end without payment moves to Free automatically. The account stays open and readable, and nothing from the trial is deleted.

Free shows the ten most recent snapshot versions per connection, so a trial that produced more than ten leaves the older ones hidden rather than removed. They come back if you upgrade.

Trials allow two connected instances and Free allows one, so a trial that used both ends up one over the limit. Configly keeps the instance you connected first and locks the other.

A locked instance stays in your connections list, along with its snapshots and history. You cannot open, sync or use it while it is locked, and a banner tells you how many are locked. Nothing is deleted and Configly never disconnects an instance on your behalf.

Moving to a plan that covers both instances unlocks it. If you would rather stay on Free and it is the other instance you want to keep, disconnecting the active one yourself frees the slot and the locked one takes its place.

Inactivity

Free accounts are subject to the dormancy timetable, which is measured from the last time a person signed in. See Account dormancy and inactive accounts for the dates and what happens at each one.

Members on Free

Free workspaces can invite members, with the same Owner, Admin and Member roles as any paid plan and no cap on how many. A Member on a Free workspace inherits the free entitlements, so they can read and analyse but cannot apply changes to Zendesk. See Configly workspaces: members and roles.

Upgrading

Upgrading from Free works the same way as upgrading from a trial. Go to Settings, then Billing, and choose a plan. Your connections, snapshots and history carry over, and any snapshot versions hidden by the ten-version cap become visible again.

For current pricing, see configly.app/pricing.