Cancellation
How to Cancel
- Go to Settings → Billing
- Click Cancel subscription
- Confirm on the cancellation page
You keep full access until the end of your current billing period. When that period ends, your data is immediately and permanently deleted.
What Happens After Cancellation
| Timeline | What happens |
|---|---|
| Cancellation confirmed | Status changes to Cancelling — access continues until period end |
| Billing period ends | All snapshots, connections, and configuration data are permanently deleted |
Data deletion is immediate
When your billing period ends after cancellation, all your data is permanently deleted and cannot be recovered. There is no grace period. Export or download anything you need before your billing period ends.
A cancellation confirmation email is sent when you cancel.
Reactivating Before Period End
If your subscription is scheduled to cancel but the billing period has not yet ended, you can reactivate:
- Go to Settings → Billing
- Click Reactivate subscription
- Confirm your payment method
Your account is restored immediately and the cancellation is reversed.
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