Updating your payment method

Payment Failure Handling

If a scheduled payment fails (for example, because your card expired), Configly will:

1. Notify you by email — a payment failure email is sent to the account owner at help@configly.app
2. Display a warning banner — a persistent yellow banner appears across the top of the app
3. Retry automatically — Stripe retries the charge on a schedule (typically 3–4 attempts over approximately two weeks)

During the retry period your account remains fully functional. If all retries fail and the subscription lapses, the account enters read-only (suspended) mode.

To resolve a payment failure:

1. Go to Settings → Billing
2. Click Update payment method
3. Enter your new card details in the Stripe portal
4. Stripe will attempt to collect the outstanding balance immediately