User Segments

What Are User Segments?

User segments define groups of users who can access specific help centre content. They control which articles and sections are visible to which users -- for example, restricting internal documentation to agents only, or showing premium content only to certain customers.

What Configly Captures

For each user segment, Configly stores:

• Segment name
• User type -- which users are included (e.g., signed-in users, staff, specific tags/organisations)
• Built-in status -- whether this is a default Zendesk segment or a custom one
• Created and updated timestamps

Feature Support

Tips for Admins

• Review user segments alongside article permissions to ensure content access is correctly configured
• Use snapshot comparison to track when access controls change

Related Objects

• Articles -- content restricted by user segments
• Permission Groups -- agent-side Guide permissions