App Installations

What Are App Installations?

App installations are the Zendesk Marketplace apps installed on your instance. Each installation has its own configuration, including settings, enabled/disabled status, and the locations where the app appears in the agent interface.

What Configly Captures

For each app installation, Configly stores:

App name and version
Enabled status -- whether the installation is currently active
Settings -- the app's configured settings (non-sensitive values)
Locations -- where the app appears (ticket sidebar, top bar, etc.)
Created and updated timestamps

Feature Support

Feature	Supported
Sync	:white_check_mark:
Diff / History	:white_check_mark:
Dependencies	:white_check_mark:
What-If	:white_check_mark:

Common Dependencies

App installations can reference:

Apps Owned -- the underlying app definition if you own it

The health check flags disabled app installations that are still present (APP-001).

Tips for Admins

Review disabled installations regularly -- they may be consuming plan allocation without providing value
Use snapshot comparison to track when app settings change
Check app versions after Zendesk updates to ensure compatibility

Related Objects

Apps Owned -- apps you have published or developed
OAuth Clients -- OAuth registrations used by apps

Related to