Configly Support

v1.2.2 -- Zendesk Read-Only Mode This release introduces Zendesk Read-Only Mode, so you can install Configly without granting write access to your Zendesk instance. It also ships a batch of securi...

Warning Webhook verification must use the raw request body, not the parsed JSON. Some frameworks re-serialise JSON in a way that changes byte-for-byte output, which breaks signature comparison. ...

Overview By using the Configly API, you agree to these Terms of Use. These terms apply in addition to Configly's main Terms of Service and Privacy Policy. Acceptable use You may not use the Config...

Overview The Configly API gives you programmatic access to your Zendesk configuration data. You can list connections, browse synced config items, run health checks, simulate changes with What-If an...

Overview Every API key is scoped to a single Zendesk connection. These endpoints return metadata about the connection your key has access to, including sync status and per-type config counts. List...

What the app does The Configly Zendesk Marketplace app is a free nav bar app that scans your Zendesk instance for configuration issues and displays the results directly inside the admin experience....

What can be exported? Configly lets you export data for offline review, sharing, or archival: Export Type Format Available On Health check report PDF All paid plans Configuration export via ...

What is white-label branding? White-label branding lets you customise Configly health check PDF reports with your own company branding. This is ideal for agencies and consultancies who deliver conf...

Managing multiple Zendesk instances Configly supports connecting and managing multiple Zendesk instances from a single account. The Connections page shows all your connected instances with their sy...

What are configuration templates? Configuration templates will let you save a set of Zendesk configuration objects as a reusable blueprint and apply that blueprint to other Zendesk instances, creat...