Zendesk Read-Only Mode plus security and infrastructure hardening.

Added: Zendesk Read-Only Mode, mode selector on new connections, one-click Upgrade and Downgrade from the Connections page, and clear OAuth scope indicators. Changed: Apply Changes is now disabled with a prompt to upgrade on Read-Only connections.

Security: Zendesk OAuth token now explicitly revoked on disconnect; User-Agent header added to all Zendesk API calls for audit log filtering; PII scrubbing expanded in error reporting; database TLS enforced; routine dependency patching.

Read the full v1.2.2 release notes

Internal tooling release. No customer-facing changes.

Added:

• API usage monitoring dashboard providing visibility into call volumes, key activity, endpoint popularity, and error rates.
• Webhook delivery monitoring with success rates and failure tracking.
• Per-key usage detail with timeline charts and endpoint breakdowns.
• Security overview showing suspended API keys.

Added:

• Public Configly REST API: version 1 at api.configly.app/v1, with 48 endpoints covering snapshots, diffs, health checks, apply operations, and account management.
• API key management: create keys with READ_ONLY or READ_WRITE permissions from the Settings page.
• Per-tier rate limits: Solo 100 requests per hour, Multi-Instance 500 per hour, Agency 2,000 per hour.
• Outbound webhooks: subscribe to 8 event types covering sync, health checks, and apply operations. Payloads are signed with HMAC-SHA256 so you can verify authenticity.
• Automatic webhook retries (up to three attempts) and auto-disable after 10 consecutive failures.
• Developer documentation: 24 new articles on the help centre covering getting started, authentication, endpoint reference, webhook verification, and example code.
• OpenAPI 3.0 specification and Postman collection for import into your own API tools.
• API Terms of Use covering acceptable use, rate limit policy, and fair-use guidance.

Changed:

• Help Centre link added to the Configly application navigation.

Added:

• Zendesk Marketplace nav bar app: a free app that displays health check findings directly in your Zendesk admin interface, including risk score, severity breakdown, expandable findings list, and configuration summary. No subscription required.
• Personalised upgrade experience: marketplace app users now see a customised report featuring their specific health check findings and configuration summary when exploring the full Configly dashboard.
• Automatic account creation: authorising the marketplace app now creates your Configly account automatically using your Zendesk email address.
• Cross-subdomain OAuth support: the marketplace app works seamlessly with any Zendesk subdomain through a single authorisation flow.

Changed:

• Support email updated to help@configly.app for all customer enquiries.
• Improved OAuth connection handling for more reliable authentication between Configly and Zendesk.

Changelog

v1.0.0 -- General Availability (28 March 2026)

Configly is now generally available. This release adds admin controls, an AI usage dashboard, and maintenance mode, along with cleaner error messages and simplified feature access across plans.

Added: Maintenance mode for scheduled downtime. Admin registration controls. AI usage dashboard for monitoring analysis costs. Improved error messages with actionable guidance and retry information.

Changed: Branding settings now available on Agency tier. Health check PDF downloads available based on subscription tier. On-demand health checks available without frequency limits on paid plans. AI impact analysis always available with no usage counter. Consistent error response format across all API endpoints.

Improved: General security and performance improvements.

v0.13.1 -- Password Management (14 March 2026)

Change and reset passwords, with full support for OAuth users.

• Change password -- update your password from the Settings page. A new Security card shows above the existing Branding card.
• Set password for OAuth users -- if you signed up with Google or Microsoft, you can now set a password to also sign in with your email address. No current password required.
• Forgot password -- "Forgot your password?" link on the login page sends a secure reset email. Reset links expire after 1 hour and can only be used once.
• OAuth-aware reset emails -- OAuth-only users receive a different email explaining their social sign-in options and offering a link to set a password.
• Rate limiting -- password change limited to 5 attempts per minute; reset requests limited to 3 per hour.

v0.13.0 -- GitHub Sync (14 March 2026)

Version-control your Zendesk configuration in a GitHub repository.

• GitHub Sync -- export your entire Zendesk configuration as human-readable YAML to a GitHub repository you own
• Auto-commit on apply -- every Apply Changes push is automatically committed to GitHub with your change reason and author attribution
• Drift commits -- external Zendesk changes detected on sync are queued for review and committed with a mandatory change reason
• Object type exclusion -- choose which types to include or exclude from GitHub sync
• Commit author attribution -- commits use your real name and email, not a bot account
• Apply History integration -- commit SHA links on every apply operation
• Bug fix: webhooks sync -- webhooks endpoint now syncs correctly (previously returned 404)
• Bug fix: skills type removed -- phantom skills type removed (no Zendesk API endpoint exists)

v0.12.0 -- Apply Changes (11 March 2026)

Push your What-If simulation changes directly to Zendesk.

• Apply to Zendesk -- push tested changes from What-If mode to your live Zendesk instance
• Change reasons -- every push requires a reason, creating a complete audit trail
• Drift detection -- warnings when objects changed in Zendesk since your simulation
• Rollback -- one-click rollback to the pre-push state from Apply History
• Apply History -- full audit trail of every push with per-object results
• Selective apply -- choose exactly which changes to push
• OAuth scope badge -- see your connection's permission level at a glance
• Instance type indicator -- clearly shows whether you're pushing to Production or Sandbox

v0.11.0 -- Expanded Configuration Types (10 March 2026)

42 Zendesk object types, dashboard redesign, and comprehensive health checks.

• 42 object types -- expanded from 12 to 42, covering everything in Zendesk Admin Centre (now 41 after skills removal in v0.13.0)
• Dashboard redesign -- grouped row layout with per-type sync and enable/disable controls
• 10 new health check rules -- webhooks, custom roles, routing, Guide content, and more
• Grouped sidebar -- collapsible navigation matching Zendesk Admin Centre layout
• 7+ new dependency relationships -- full cross-type dependency mapping

v0.10.1 -- Bug Fixes and Polish (9 March 2026)

Health check improvements and registration gating.

• Health check noise reduction -- findings grouped by rule (2,457 down to ~32)
• Registration gating -- closed beta access without HTTP basic auth
• Activity logging -- 11 activity log events wired across controllers

v0.10.0 -- Billing and Subscriptions (5 March 2026)

Full billing system with Stripe integration.

• Subscription plans -- Free Trial, Solo, Multi-Instance, and Agency tiers
• 14-day free trial -- full feature access during trial
• Feature gating -- plan limits enforced at the API layer
• Payment handling -- retry logic, grace periods, and account restriction
• Email notifications -- billing lifecycle emails from help@configly.app

v0.9.0 -- Type Registry (February 2026)

Declarative type registry and real-time sync progress.

• Type registry -- single source of truth for all Zendesk type definitions
• Instance settings -- choose which types to track per connection
• Real-time sync progress -- per-type progress indicators
• Broken reference detection -- 6 cross-type reference integrity checks

v0.8.0 -- Health Check PDF Reports (February 2026)

Automated health checks with scored reports and AI analysis.

• 42 automated checks -- across Performance, Routing, Notifications, Data Hygiene, SLA, and Security
• AI-powered summaries -- executive summary and per-category deep-dive
• PDF reports -- downloadable reports in Solo, Multi-Instance, and Agency tiers
• Scheduled checks -- daily health checks with email delivery