Targets

What Are Targets?

Targets are Zendesk's legacy notification mechanism for sending data to external systems. They predate webhooks and support destinations like HTTP endpoints, email addresses, and third-party services. While webhooks are the modern replacement, many Zendesk instances still have active targets.

What Configly Captures

For each target, Configly stores:

• Target name
• Target type -- HTTP, email, Basecamp, Campfire, Flowdock, etc.
• Destination URL or address
• Active status -- whether the target is currently enabled
• Created and updated timestamps

Feature Support

Common Dependencies

Targets are referenced by:

• Triggers -- actions that notify a target
• Automations -- time-based rules that notify a target

Use dependency mapping to see which rules reference each target.

Tips for Admins

• Consider migrating legacy targets to webhooks for better reliability and security
• Use dependency mapping to identify which triggers still use targets before migrating

Related Objects

• Webhooks -- the modern replacement for targets
• Triggers -- rules that notify targets
• Automations -- time-based rules that notify targets